Refund Policy

Effective date: September 29, 2026 · Applies to aflowbiz.com

This Refund Policy governs payments for Aflowbiz subscription plans (Free, Team, Business, Business Plus and Enterprise) provided by CÔNG TY TNHH PHẦN MỀM OCTO. The platform operates a no-refund policy: amounts paid for a paid plan and AI Credits already purchased are not refundable. The Free plan is free for life, so there is nothing to refund.

1. No-refund policy

• Fees paid for a paid plan are not refunded, including where you stop using the Service before the end of the billing period you paid for.
• AI Credits already purchased, promotional balances and add-on purchases are not refundable or redeemable for cash.
• Cancelling renewal takes effect from the next billing period; the remaining time in the current period is not refunded.
• Accounts suspended or terminated for violations of the Terms of Service are not refunded.

2. Sole exception — incorrect charges caused by a technical error

• You were charged more than once for the same billing period: Aflowbiz returns the amount overcharged.
• You were charged an amount that does not match the plan you subscribed to: Aflowbiz refunds or adjusts the difference.
• A paid service could not be provided because of a failure on Aflowbiz’s side that was not resolved within a reasonable time: Aflowbiz refunds or adjusts the difference.
• No other refund is made outside these cases.

3. How to request an adjustment

Email aws@aflowbiz.com from your Account email address with: Account email, transaction reference, and a description of the incorrect charge.

4. Processing

We review each request and aim to respond within 3 business days. A confirmed difference is returned to the original payment method within 7–14 business days, depending on your bank or payment provider.

5. Cancellation

You may cancel your subscription at any time from your Account settings. The Service remains active through the end of the paid billing period and will not renew automatically; the remaining time in the period is not refunded.

6. Changes

We may update this Refund Policy and will post the revised version with a new effective date.

7. Contact

Questions: aws@aflowbiz.com.